what to expect
We are dedicated to providing you with a hassle free, highly organized event. Here is an overview of what to expect:
For indoor events and if your outdoor venue is gated, we will need a representative from your organization to arrive 1:15 prior to the event start time to unlock gates and/or doors for us. We need a minimum of 1 hour to set up our equipment.
There will be an Event Manager on hand to answer any of your questions or concerns during the event.
Our team, which will consist of an Event Manager, Customer Service team, Photographers and Assistants, will arrive at least 1 hour prior to your event.
The Customer Service tent will be ready at least 15 minutes prior to start time so we can begin answering questions and helping to process orders. Their will be plenty of extra order forms on hand and we will be able to swipe credit cards on sight as well as make change for cash orders.
The team Check-In tent will be ready 15 minutes prior to start time so that coaches may begin to check their teams in.
Teams are sent into their assigned camera stations at their scheduled times, even if all players are not present or ready. We will take there individual pictures 1st so that stragglers will have time to arrive prior to the team photo.
Parents should expect the entire process to take 20-30 minutes.
Your Account Manager will provide you with a post event wrap-up via email, which will include a list of teams that did not show up. We will add them to our make up list.
Pictures will be sent to the Picture Coordinator 3-4 weeks after your picture day. Orders will be organized by division and by team to make it easier to distribute.
Each order bag will include instructions for parents on how to order additional photos or contact us with questions.
We do our best to make photo day as smooth and seamless for you. Here is what to expect:
We will provide a sight survey several weeks before our first event to ensure that we have identified a proper location for our event. We consider everything from room size to traffic flow to power outlets and will work with you to make sure that our event runs smoothly without disrupting your normal school day’s activities.
On the day of the event, our photography team will show up 1 hour prior to your schedule picture start time to begin setting up.
Classes should arrive at their assigned cameras at least 5 minutes prior to their picture time slot. This will enable our Assistant to pass out cards to all of the children. There is a card made for every child at your school, so at the end of the day, we will be able easily identify anyone who has missed their picture time slot. If your students were provided with envelopes, they need to be handed into the photographer in order for their photo to be taken.
We try our best to schedule all of your classes before lunch, but if the schedule demands, we will be happy to continue photographing after lunch.
We will have an assistant to help prepare each child prior to their photo being taken and will have plenty of combs and handy wipes on hand!
All of our photographers have specialized experience working with children and will take as many pictures as needed to get a natural picture of each and every child. We want all of your children to go away smiling and have a great experience on picture day.
At the end of the day we will do a final sweep to make sure there where no late arrivals. We will pick up any late orders turned into the office. We will Email you a list of the children who missed picture day, so they can be notified of the makeup day.
All orders will be returned to your school 3-4 weeks from picture day. If you are doing a proof plan, proofs are delivered to your school in about 2 weeks. All orders and proofs are organized by class and are in alphabetical order unless you request differently.